AC frequency: 50-60HzDetails:
This device only supports more than iOS 10 version/ more than android 8.0 version.
Q: When adding the device, if the pop_up window prompts “whether accept the app to get the location”, how to handle it?
A: This question is very important, please must click “accept” or “yes”.
Q: Why the device name should be short?
A: Because it is convenient for voice control function, for example, dining room.
Q: How to reset the plug to the default factory mode?
A: Long press the button of the smart plug over 5s and the indicator light will blink slowly.
Q: During the network configuration, is there something you should pay attention ?
Please make sure that the device, your phone and the router are close each other during the network configuration.
Please ensure that you key the correct password of the router.
During the configuration of network, please keep that the router works in the 2.4G frequency band, enables the broadcasting function and works in the non-"11n only mode".
During the configuration of network, please ensure that wireless encryption mode of the router is wpa2-psk and the type of authorization is AES. Or both are set to the automatic mode.
During the network configuration, if the router opens the wireless MAC address filter, please move the device away from the MAC filter list of the router. Please confirm whether the router has the firewall function. If this function exists, please turn off the firewall function and then try to connect the device to the router.
If it is a dual-frequency router, please set different passwords for 2.4G signal and 5G signal or turn off 5G signal. Please remember not opening the function of dual-frequency combination.
